Grievance Redressal Policy
Ment-Man Property Maintenance Services Pvt. Ltd. is committed to providing quality services and customer satisfaction. If you face any issue related to our service, billing, or communication, you may raise a complaint through the following grievance redressal process.
1. How to Raise a Grievance
You can submit your complaint through:
- Phone: +91 9437014206 / 0674-4609163
- Email: support@mentman.com
- Alternate Email: mentman.bbsr2018@gmail.com
- Office Address: Plot No 1532, Shastri Nagar, Nayapalli, Bhubaneswar – 751001
2. Complaint Details to Mention
To help us resolve quickly, please share:
- Your name & contact number
- Service date (if applicable)
- Location/address of service
- Service type (electrical/plumbing etc.)
- Issue details with photo/video (optional but helpful)
3. Resolution Timeline
- We aim to acknowledge your complaint within 24–48 hours.
- Most complaints are resolved within 3–7 working days, depending on the nature of the issue.
4. Escalation
If you are not satisfied with the resolution, you may request escalation via email with the subject line:
“Grievance Escalation – Ment-Man”
5. Customer Support Commitment
We value your feedback and will make best efforts to provide a fair and timely resolution.